Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 00:30 - 12:56 UTC on August 1, Bandwidth Dashboard users were unable to access a subset of Insights reports. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Aug 02, 2024 - 07:31 EDT
Resolved
This incident has been resolved.
Posted Aug 01, 2024 - 10:47 EDT
Monitoring
Teams have restored the Insights/Reports pages. We will monitor for continued stability.
Posted Aug 01, 2024 - 10:06 EDT
Investigating
Bandwidth teams are investigating an incident impacting the Insights/Reports on the Dashboard. Insights pages may not load as expected. Teams are working to restore functionality.
Posted Aug 01, 2024 - 07:50 EDT
This incident affected: Portals (Bandwidth App) and Insights (Messaging Insights Dashboard).
