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Bandwidth International Market Impairment - El Salvador

Incident Report for Bandwidth

Postmortem

Between August 2 23:59 - August 3 06:31 UTC, inbound calls through our El Salvador market were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20240803 | BWI Voice El Salvador

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Aug 05, 2024 - 11:40 EDT

Resolved

The incident has been resolved and traffic is now stable.

Start Time: 2nd of August 2024 - 23:59 GMT
Stop Time: 3rd of August 2024 - 06:31 GMT

Posted Aug 05, 2024 - 08:43 EDT

Investigating

We are investigating a network impairment in El Salvador with our carrier affecting voice traffic. We are currently working with our carrier for resolution.

Posted Aug 02, 2024 - 22:19 EDT

This incident affected: El Salvador Calling Services (Inbound Calling- El Salvador).