Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Voice Traffic Incident: West Coast 5
Incident
Report for Bandwidth
Resolved
We continue to see stability in our service. We're working with our vendor on a permanent fix.
Update
Bandwidth has migrated all inbound voice traffic back to DFW SBC 05 and it is processing all inbound and outbound calls successfully. We will continue to monitor traffic throughout the evening and will provide an update to this incident at the next major milestone.
Monitoring
Bandwidth is continuing to work with our vendor to restore all services on DFW SBC 05. Inbound voice calls destined for DFW SBC 05 continue to route over LAX SBC 05 and all outbound voice traffic continues to route successfully over DFW SBC 05. We will continue to monitor this incident and provide updates when routing changes are made.
Update
Bandwidth has moved inbound traffic away from DFW 05 and all calls are now coming in through LAX 05. Outbound traffic is continuing to route over DFW 05.
Identified
We have identified that only DFW 05 is affected at this time. Please route traffic to your Geo-redundant LAX IP address. If you need assistance in identifying that address please open a support ticket at bandwidth.com/support
Investigating
Bandwidth is currently investigating an incident affecting inbound and outbound voice calls on our West Coast 5 SBCs, only.
This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States).