Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 12:31 - 17:31 UTC on January 8, Bandwidth customers encountered impairments to a subset of Toll Free Porting activations.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Jan 12, 2026 - 17:52 EST
Resolved
This incident has been resolved.
Posted Jan 08, 2026 - 18:54 EST
Update
Bandwidth teams have identified the source of this incident and are working with industry providers to bring about resolution.
Posted Jan 08, 2026 - 16:07 EST
Update
Bandwidth teams have identified the source of this incident and are working with industry providers to bring about resolution.
Posted Jan 08, 2026 - 14:15 EST
Identified
Bandwidth teams have identified the source of this incident and are working with industry providers to bring about resolution.
Posted Jan 08, 2026 - 12:35 EST
Investigating
Bandwidth teams are investigating an incident where Toll-Free Port Orders are not activating as expected, resulting in delayed port activations.
Posted Jan 08, 2026 - 11:34 EST
This incident affected: Number Management Services (Number Porting).
