Inbound Calling Incident - Multiple Countries
Incident
Report for Bandwidth
Postmortem
Between 19:45 - 23:51 UTC on October 1, a subset of inbound calls through multiple international markets encountered call failures. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
20251001 | BWI Voice (Multiple Countries)
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Update
We continue to investigate inbound calling issues with the following countries:
Slovakia
Czech Republic
Sweden
Romania
Finland
Latvia
Denmark
Malta
Slovakia
Czech Republic
Sweden
Romania
Finland
Latvia
Denmark
Malta
Update
We are continuing to investigate this issue.
Investigating
Beth teams are currently investigating an incident impacting inbound calls to Finland. Teams are investigating why these calls are not reaching the Bandwidth network as expected.
This incident affected: Malta Calling Services (Inbound Calling - Malta), Czech Republic Calling Services (Inbound Calling - Czech Republic), Romania Calling Services (Inbound Calling - Romania), Slovakia Calling Services (Inbound Calling - Slovakia), Denmark Calling Services (Inbound Calling - Denmark), Finland Calling Services (Inbound Calling - Finland), Latvia Calling Services (Inbound Calling - Latvia), and Sweden Calling Services (Inbound Calling - Sweden).