Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 17:00 - 19:31 UTC on November 18, a subset of outbound Toll Free and Short Code MMS were unable to be delivered to AT&T numbers.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Nov 18, 2024 - 20:14 EST
Resolved
We've confirmed stability with the network and we're considering this incident resolved.
Posted Nov 18, 2024 - 16:40 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2024 - 14:36 EST
Update
We are continuing to work with this industry vendor to bring about expected messaging behavior.
Posted Nov 18, 2024 - 13:38 EST
Identified
Bandwidth teams have identified an off-network incident impacting Toll-Free and Short Code MMS Messages towards AT&T. Due to a vendor incident, these messages are not delivering as expected to AT&T-powered numbers. Teams are actively working to restore expected MMS delivery behaviors.
Posted Nov 18, 2024 - 13:03 EST
This incident affected: United States Messaging Services (Toll Free MMS - Outbound).
