Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
IP Network Maintenance in JFK Data Center
Scheduled Maintenance
Report for Bandwidth
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
This event is being rescheduled to December 1.
Scheduled
Bandwidth will be performing IP Network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:
-120 - Portland, ME
-122 - Manchester, NH
-124 - Burlington, VT
-126 - Springfield, MA
-133 - Poughkeepsie, NY
-138 - Binghamton, NY
-220 - Pleasantville, NJ
-246 - Culpeper, VA
-250 - Lynchburg, VA
-254 - Charleston, WV
-256 - Clarksburg, WV
-322 - Youngstown, OH
-326 - Toledo, OH
-330 - Evansville, IN
-334 - Fort Wayne, IN
-354 - Madison, WI
-434 - Columbia, SC
-923 - Mansfield, OH
-927 - Harrisonburg, VA
-928 - Charlottesville, VA
-956 - Johnson City, TN
-974 - Rochester, NY
Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance:
-Emergency (911) voice calling
-SMS / MMS Messaging
-HTTP Voice / Messaging services
-Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:
-120 - Portland, ME
-122 - Manchester, NH
-124 - Burlington, VT
-126 - Springfield, MA
-133 - Poughkeepsie, NY
-138 - Binghamton, NY
-220 - Pleasantville, NJ
-246 - Culpeper, VA
-250 - Lynchburg, VA
-254 - Charleston, WV
-256 - Clarksburg, WV
-322 - Youngstown, OH
-326 - Toledo, OH
-330 - Evansville, IN
-334 - Fort Wayne, IN
-354 - Madison, WI
-434 - Columbia, SC
-923 - Mansfield, OH
-927 - Harrisonburg, VA
-928 - Charlottesville, VA
-956 - Johnson City, TN
-974 - Rochester, NY
Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance:
-Emergency (911) voice calling
-SMS / MMS Messaging
-HTTP Voice / Messaging services
-Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
This scheduled maintenance affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States) and United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States).