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Incidents across areas

Bandwidth Local Market Impairment - 220 - Pleasantville, NJ
Incident Report for Bandwidth
Resolved
Our upstream carrier has completed work on the fire damaged in the manhole fire. Contractors are now hands-off, and service has been restored to all affected markets.
Posted Aug 19, 2019 - 08:19 EDT
Update
Update: Our carrier is still working diligently with the local power/utilities vendor.
We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 AM ET unless we receive new information regarding site access/plan of action.
Thank you for your patience.
Posted Aug 18, 2019 - 20:00 EDT
Update
Our carrier is still working diligently with the local power/utilities vendor.
We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 PM ET unless we receive new information regarding site access/plan of action.
Thank you for your patience.
Posted Aug 18, 2019 - 08:27 EDT
Update
Update: Our carrier is working with the local power/utilities vendor to submit a plan of action to begin work this weekend.
We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 AM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 17, 2019 - 20:00 EDT
Update
Our carrier is working with the local power/utilities vendor to submit a plan of action to begin work this weekend.
We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 PM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 17, 2019 - 07:56 EDT
Update
Our carrier is working with the local power/utilities vendor to submit a plan of action to begin work this weekend.
We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 AM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 16, 2019 - 19:44 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time. There are two remaining manholes that have environmental issues and have to pass inspection.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 PM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 16, 2019 - 06:53 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time. There are two remaining manholes that have environmental issues and have to pass inspection.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 AM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 15, 2019 - 20:02 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time. There are two remaining manholes that have environmental issues and have to pass inspection.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 PM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 15, 2019 - 14:24 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time. There are two remaining manholes that have environmental issues and have to pass inspection.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 AM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 14, 2019 - 20:02 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time. There are two remaining manholes that have environmental issues and have to pass inspection.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8 PM ET or if we receive new information regarding site access.
Thank you for your patience.
Posted Aug 14, 2019 - 07:59 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8AM ET, or if we receive new information regarding site access.
Thank You for your patience
Posted Aug 13, 2019 - 20:56 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8PM ET, or if we receive new information regarding site access.
Thank You for your patience
Posted Aug 13, 2019 - 08:04 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8AM ET, or if we receive new information regarding site access.
Thank You for your patience
Posted Aug 12, 2019 - 20:05 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 8PM ET, or if we receive new information regarding site access.
Thank You for your patience
Posted Aug 12, 2019 - 12:04 EDT
Update
Our carrier continues to work with the local power/utilities vendor for access to affected facilities.
The area has been deemed unsafe for crews to enter at this time.
No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Our next update will come at 12PM ET or if we receive new information regarding site access.
Posted Aug 12, 2019 - 08:05 EDT
Update
Our carrier is working with the local power/utilities vendor for access to affected facilities. The area has been deemed unsafe for crews to enter at this time. No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier. Our next update will come at 8AM ET or if we receive new information regarding site access.
Posted Aug 11, 2019 - 22:16 EDT
Update
Our carrier is working with the local power/utilities vendor for access to affected facilities. The area has been deemed unsafe for crews to enter at this time. No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Posted Aug 11, 2019 - 16:36 EDT
Update
Our carrier is working with the local power/utilities vendor for access to affected facilities. The area has been deemed unsafe for crews to enter at this time. No ETA has been provided. We will continue to follow this impairment closely and report any new field notes provided by our carrier.
Posted Aug 11, 2019 - 12:11 EDT
Update
Update:
Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 11, 2019 - 07:02 EDT
Update
Update:

Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 11, 2019 - 03:03 EDT
Update
Update: Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 10, 2019 - 22:19 EDT
Update
Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 10, 2019 - 18:03 EDT
Update
Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 10, 2019 - 14:01 EDT
Update
Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 10, 2019 - 10:21 EDT
Update
Identified
Our carrier is still pending access to the affected facilities.The carrier is working with city power utilities. The area has not yet been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 10, 2019 - 06:27 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities. The area has not been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 09, 2019 - 20:58 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities. The area has not been deemed safe to begin splicing at this time, this has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. Approximately 3 blocks of fiber will need to be replaced once the carrier gains access. No ETA has been provided.
Posted Aug 09, 2019 - 16:15 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities. The area has not been deemed safe to begin splicing at this time, thus has delayed repair efforts. Carrier is on stand-by and ready to immediately begin splicing when they are given access. No ETA has been provided.
Posted Aug 09, 2019 - 12:29 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities. The area has not been deemed safe to begin splicing at this time, thus has delayed repair efforts. No ETA has been provided.
Posted Aug 09, 2019 - 05:37 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities to make sure the area is safe while splicing, which has delayed repair efforts. No ETA has been provided.
Posted Aug 09, 2019 - 01:41 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities to make sure the area is safe while splicing, which has delayed repair efforts. No ETA has been provided.
Posted Aug 08, 2019 - 21:24 EDT
Update
Our carrier is still working to repair the fiber cut. The carrier is working with city power utilities to make sure the area is safe while splicing, which has delayed repair efforts. No ETA has been provided.
Posted Aug 08, 2019 - 17:12 EDT
Update
Our carrier is still working to repair the fiber cut. We have not been advised of an Estimated Time of Restoral at this time.
Posted Aug 08, 2019 - 13:07 EDT
Update
Our carrier is still in process to repair a fiber cut. We have not been advised of an Estimated Time of Restoral at this time.
Posted Aug 08, 2019 - 06:54 EDT
Update
Our carrier is still in process to repair a fiber cut. We have not been advised of an Estimated Time of Restoral at this time.
Posted Aug 08, 2019 - 02:50 EDT
Identified
Our carrier has identified a fiber cut and is working to complete repairs.
Posted Aug 07, 2019 - 22:52 EDT
Investigating
We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.
Posted Aug 07, 2019 - 19:00 EDT
This incident affected: United States Local Market Status (220 - Pleasantville, NJ).