Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 10:27 - 19:18 UTC on January 7, a subset of Bandwidth 10DLC provisioning orders were unable to be completed.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Jan 12, 2026 - 17:47 EST
Resolved
This incident has been resolved.
Posted Jan 07, 2026 - 18:28 EST
Monitoring
Teams are observing, expected behavior, and are monitoring for prolonged stability.
Posted Jan 07, 2026 - 16:42 EST
Identified
Teams have identified the source of this incident and are working to restore expected provisioning behavior.
Posted Jan 07, 2026 - 15:47 EST
Investigating
Bandwidth teams are investigating an incident where some 10DLC Order in the Bandwidth all may not process as expected.
Posted Jan 07, 2026 - 14:18 EST
This incident affected: Number Management Services (Line Feature Management).
