Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

BWI Network Impairment - Inbound & Outbound Voice Mexico
Incident Report for Bandwidth

Between 09:19 - 10:01 UTC on July 3, a subset of inbound voice calls through our Mexico market were unable to be completed.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20240703 | BWI Voice Mexico

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Jul 03, 2024 - 11:01 EDT

Inbound and outbound voice calls towards Mexico over one supplier were failing during this incident. Calls are now completing as expected.
Posted Jul 03, 2024 - 06:36 EDT