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Incidents across areas

VoxSMS Services - Belgium

Incident Report for Bandwidth

Postmortem

Between 07:00 - 12:55 UTC on November 9, VoxSMS messages sent through our Belgium data center encountered delivery impairments.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 19:01 EST

Resolved

This incident has been resolved.
Posted Nov 09, 2024 - 10:39 EST

Monitoring

A resolution has been implemented, and we are monitoring the results.
Posted Nov 09, 2024 - 08:12 EST

Identified

We have identified the cause of this incident, and we are working towards resolution.
Posted Nov 09, 2024 - 07:50 EST

Investigating

We are currently investigating an incident impacting VoxSMS services. We are aware that customers connecting to VoxSMS via the Belgium POP are experiencing failures. Customers who have used an IP to connect via Germany have had success. We are working to resolve this issue as quickly as possible.
Posted Nov 09, 2024 - 06:23 EST
This incident affected: International A2P Messaging Regional Connectivity (Europe).