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Between 08:30 - 12:09 UTC on October 21, outbound short code messaging services encountered disruption in the delivery of messages.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Oct 23, 2025 - 08:59 EDT
Resolved
This incident has been resolved.
Posted Oct 21, 2025 - 09:36 EDT
Investigating
Teams are currently investigating an outbound Short Code messaging incident. Some Short Code messages may not complete as expected. Teams are working to restore expected messaging behavior.
Posted Oct 21, 2025 - 08:14 EDT
This incident affected: United States Messaging Services (SMS Messaging (SMPP), REST APIs - HTTP SMS Messaging).
