Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages,
scheduled maintenance, and general notices with real-time updates.
At this ti e all backlogged orders have completed and we have confirmed stability. We’re considering this incident resolved.
Posted Dec 09, 2021 - 13:34 EST
Update
We are continuing to monitor for backlog completion and stability. We will advise once complete and normal function is confirmed.
Posted Dec 09, 2021 - 12:42 EST
Monitoring
We have implemented a fix for the issue with our vendor and function is returning to normal. All affected orders should complete as the backlog processes. We will monitor for stability and advise once resolved.
Posted Dec 09, 2021 - 11:36 EST
Update
We're still engaged with the industry vendor investigating this issue, and we'll provide further updates as they become available.
Posted Dec 09, 2021 - 11:03 EST
Update
We're still engaged with the industry vendor investigating this issue, and we'll provide further updates as they become available. This is also affecting new number orders.
Posted Dec 09, 2021 - 09:57 EST
Investigating
Bandwidth is currently investigating an issue with the industry provisioning vendor for SMS service that is causing SMS provisioning failures at this time. All relevant teams are engaged with the vendor.
Posted Dec 09, 2021 - 08:57 EST
This incident affected: Number Management Services (New Number Ordering, Line Feature Management).
