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V2 Voice Recording and Transcription Delays

Incident Report for Bandwidth

Resolved

We now consider this incident resolved.

Posted Nov 20, 2020 - 16:17 EST

Monitoring

Bandwidth teams have implemented a fix to resolve latency while retrieving recorders and transcriptions. We are monitoring for stability.

Posted Nov 20, 2020 - 14:57 EST

Investigating

V2 Voice customers may experience brief delays while retrieving recordings and transcriptions. Internal teams are working towards a fix.

Posted Nov 20, 2020 - 12:23 EST

This incident affected: United States V2 Application Add On Services (Call Recording, Transcriptions).