Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 13:40 - 20:11 UTC on September 24, a portion of Bandwidth customers encountered impairments when attempting to complete Hosted Messaging orders.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Sep 29, 2025 - 12:42 EDT
Resolved
This incident has been resolved.
Posted Sep 24, 2025 - 18:18 EDT
Identified
Teams have identified the sources of this incident. Teams are working to restore expected order processing for Hosted Messaging.
Posted Sep 24, 2025 - 16:41 EDT
Investigating
Bandwidth teams are investigating an incident impacting Hosted Messaging Orders. These orders are delayed in completing in a timely manner. Teams are working to restore expected order processing.
Posted Sep 24, 2025 - 16:28 EDT
This incident affected: Number Management Services (New Number Ordering).
