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Hosted Messaging Order Delays

Incident Report for Bandwidth

Postmortem

Between 13:40 - 20:11 UTC on September 24, a portion of Bandwidth customers encountered impairments when attempting to complete Hosted Messaging orders. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20250924 | Hosted Messaging Order Delays

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 29, 2025 - 12:42 EDT

Resolved

This incident has been resolved.

Posted Sep 24, 2025 - 18:18 EDT

Identified

Teams have identified the sources of this incident. Teams are working to restore expected order processing for Hosted Messaging.

Posted Sep 24, 2025 - 16:41 EDT

Investigating

Bandwidth teams are investigating an incident impacting Hosted Messaging Orders. These orders are delayed in completing in a timely manner. Teams are working to restore expected order processing.

Posted Sep 24, 2025 - 16:28 EDT

This incident affected: Number Management Services (New Number Ordering).