Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Voice Incident - Outbound

Incident Report for Bandwidth

Postmortem

Between 01:08 - 03:05 UTC on September 25, Bandwidth customers observed a disruption to a portion of outbound voice calls.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20250925 | Outbound Voice

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 25, 2025 - 10:00 EDT

Resolved

This incident has been resolved.

Posted Sep 25, 2025 - 00:07 EDT

Monitoring

Teams are observing expected network behaviors. We will monitor for stability.

Posted Sep 24, 2025 - 23:26 EDT

Investigating

Teams are investigating an incident impacting Voice outbound calls. These calls may not complete as expected.

Posted Sep 24, 2025 - 22:49 EDT

This incident affected: United States Outbound Calling Services (REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).