10DLC Campaign provisioning failures (Retry)
Incident
Report for Bandwidth
Resolved
This incident has been resolved.
Monitoring
Our downstream provider has advised Bandwidth that they have made changes to resolve this condition. We will monitor for prolonged stability.
Update
We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning.
Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Update
We are continuing to work with our downstream provider to work towards resolution for this incident impacting 10DLC campaign provisioning. We will post an update on Monday, November 11, or sooner if there is a new status for this incident.
Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Some campaigns are still indicating that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders successfully provisioned.
Investigating
We are currently working with our downstream provider to investigate an incident impacting 10DLC campaign provisioning.
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
Some campaigns will indicate that the provisioning failed, leaving orders in a "partial" provisioning state. We are aware that customers who have retried are seeing their orders sucessfully provisioned.
This incident affected: Number Management Services (Line Feature Management).