Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Bandwidth App & Support Portal Incident

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Dec 18, 2025 - 15:07 EST

Identified

Teams have identified the source of the incident and are working to resolve expected services.

Posted Dec 18, 2025 - 13:55 EST

Investigating

Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing.

Support Portal users may not be able to authenticate via the Bandwidth App.

Posted Dec 18, 2025 - 12:50 EST

This incident affected: Portals (Bandwidth App) and Support (Ticketing Support, Help Center).