Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 16:58 - 19:50 UTC on December 18, Bandwidth customers encountered disruptions accessing the Bandwidth App and completing orders.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Jan 02, 2026 - 08:25 EST
Resolved
This incident has been resolved.
Posted Dec 18, 2025 - 15:07 EST
Identified
Teams have identified the source of the incident and are working to resolve expected services.
Posted Dec 18, 2025 - 13:55 EST
Investigating
Bandwidth Teams are investigating an incident impacting the Bandwidth App. Users of the App may experience unexpected portal latency or errors. This includes both UI and API. Orders may be delayed in processing.
Support Portal users may not be able to authenticate via the Bandwidth App.
Posted Dec 18, 2025 - 12:50 EST
This incident affected: Portals (Bandwidth App) and Support (Ticketing Support, Help Center).
