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Incidents across areas

Bandwidth App Notification Incident

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that on October 20, email notifications from the Bandwidth App to Bandwidth customers encountered delays in delivery while a subset of notifications were unable to be delivered.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 27, 2025 - 10:54 EDT

Resolved

This incident has been resolved.
Posted Oct 20, 2025 - 19:26 EDT

Identified

Due to an industry condition, Bandwidth teams have identified that email notifications generated from the Bandwidth App may not be delivered as expected.
Posted Oct 20, 2025 - 15:22 EDT
This incident affected: Portals (Bandwidth App).