Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between November 10 16:12 UTC - November 28 10:59 UTC, a small subset of voice in our Hong Kong market encountered intermittent audio issues.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 01, 2025 - 14:18 EST
Resolved
This incident has been resolved.
Posted Dec 01, 2025 - 11:33 EST
Monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
Posted Nov 28, 2025 - 05:24 EST
Update
Bandwidth teams continue to work to restore expected calling behaviors.
Posted Nov 27, 2025 - 16:03 EST
Update
Bandwidth teams continue to work to restore expected calling behaviors.
Posted Nov 27, 2025 - 12:49 EST
Identified
Bandwidth teams have identified the source of this audio incident and are working to restore expected calling behavior.
Posted Nov 27, 2025 - 10:08 EST
Investigating
Bandwidth teams are investigating an intermittent audio drop incident for Hong Kong based calls.
Posted Nov 27, 2025 - 08:35 EST
This incident affected: Hong Kong Calling Services (Inbound Calling- Hong Kong, Outbound Calling- Hong Kong).
