Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Hong Kong - Intermittent Audio Incident
Incident
Report for Bandwidth
Postmortem
Between November 10 16:12 UTC - November 28 10:59 UTC, a small subset of voice in our Hong Kong market encountered intermittent audio issues.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
Update
Bandwidth teams continue to work to restore expected calling behaviors.
Update
Bandwidth teams continue to work to restore expected calling behaviors.
Identified
Bandwidth teams have identified the source of this audio incident and are working to restore expected calling behavior.
Investigating
Bandwidth teams are investigating an intermittent audio drop incident for Hong Kong based calls.
This incident affected: Hong Kong Calling Services (Inbound Calling- Hong Kong, Outbound Calling- Hong Kong).