Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between February 2 12:50 - February 3 23:39 UTC, Bandwidth customers observed errors when attempting to send outbound SMS/MMS messages.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Feb 09, 2026 - 13:55 EST
Resolved
This incident has been resolved.
Posted Feb 04, 2026 - 07:50 EST
Monitoring
Teams are observing expected messaging behavior. We will continue to monitor for industry stability.
Posted Feb 03, 2026 - 15:55 EST
Update
Bandwidth teams continue to escalate with the impacted industry provider.
Posted Feb 03, 2026 - 11:56 EST
Identified
Bandwidth teams have identified an off-net industry condition impacting messaging routing. Teams are escalating with the impacted vendor to restore expected behaviors.
Posted Feb 03, 2026 - 09:20 EST
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4)).
