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Incidents across areas

SMS Multi-Segment Incident
Incident Report for Bandwidth

Between 15:26 - 17:21 UTC on July 9, a small portion of multi-segment SMS messages were not delivered as expected. The affected messages were held in queue and delivered upon the resolution of the incident.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Jul 10, 2024 - 08:28 EDT

This incident has been resolved.
Posted Jul 09, 2024 - 16:20 EDT
Teams are observing expected behavior for multi-segment SMS messages. We will continue to monitor for prolonged stability.
Posted Jul 09, 2024 - 14:19 EDT
Bandwidth teams have identified the source of this incident and are working to restore the expected multi-segment SMS behavior.
Posted Jul 09, 2024 - 13:59 EDT
Bandwidth teams are investigating an incident impacting outbound SMS Multi-Segment messages. These messages may not be delivered as expected. Teams are working to restore expected messaging behavior.
Posted Jul 09, 2024 - 13:18 EDT
This incident affected: United States Messaging Services (SMS Messaging (SMPP)).