Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth has concluded its investigation of this issue and determined that between 16:18 - 18:18 UTC on December 12, Bandwidth customers may have observed latency when attempting to complete orders or provisioning activities in the Bandwidth App.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 17, 2025 - 07:55 EST
Resolved
This incident has been resolved.
Posted Dec 12, 2025 - 13:45 EST
Investigating
Bandwidth teams are investigating an incident where App Orders for number ordering or provisioning requests are experiencing unexpected latency. Teams are working to restore expected number ordering behavior.
Posted Dec 12, 2025 - 12:26 EST
This incident affected: Number Management Services (New Number Ordering) and Portals (Bandwidth App).
