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Incidents across areas

+52 Country Code Prepended to Calling Number - BWI Platform Incident

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Jul 31, 2026 - 19:02 EDT

Update

We continue to monitor for stability.

Posted Jul 31, 2026 - 13:44 EDT

Monitoring

Teams are observing expected calling behaviors. We will monitor for stability.

Posted Jul 30, 2026 - 20:38 EDT

Update

We are continuing to investigate this issue.

Posted Jul 30, 2026 - 13:51 EDT

Investigating

Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.

Posted Jul 30, 2026 - 13:51 EDT

This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).