Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Inbound SMS Delays (LAX)

Incident Report for Bandwidth

Resolved

Bandwidth has seen the LAX SMS platform process messages with no delays for some time and considers this incident resolved.
Posted Aug 01, 2018 - 10:20 EDT

Monitoring

Bandwidth has seen the LAX SMS platform stabilize and process messages with no delays. We will continue to monitor the platform for continued successful message processing.
Posted Aug 01, 2018 - 10:04 EDT

Update

As Bandwidth continues to investigate this impairment, we are asking all customers to direct their SMS traffic to our redundant DFW SMS platform. If you have any questions or issues about rerouting your traffic please call the support line at 855-VoIP-Pro (855.864.7776).
Posted Aug 01, 2018 - 09:13 EDT

Investigating

Bandwidth is currently experiencing Inbound SMS Delays through our LAX platform. All relevant teams are currently engaged.
Posted Aug 01, 2018 - 08:41 EDT
This incident affected: United States Messaging Services (SMS Messaging (SMPP)).