Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Emergency Network Maintenance - JFK Data Center

Scheduled Maintenance Report for Bandwidth

Completed

The scheduled maintenance has been completed.

Posted Aug 28, 2024 - 04:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 28, 2024 - 00:00 EDT

Update

We will be undergoing scheduled maintenance during this time.

Posted Aug 27, 2024 - 10:26 EDT

Scheduled

Bandwidth will be performing emergency network maintenance in our JFK data center. The maintenance requires a firewall switchover which will introduce an extremely brief disruption to outbound voice traffic through the data center. Bandwidth advises customers who wish to avoid potential service impact to route their outbound calls through their geo-redundant data center.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.

Posted Aug 27, 2024 - 09:44 EDT

This scheduled maintenance affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), Canada Calling Services (Inbound Calling - Canada (SIP)), and Direct Network Connection (Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS)).