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Intermittent outbound call failures

Incident Report for Bandwidth

Resolved

Bandwidth is confirming the issue is now resolved and calls are completing normally.

Posted May 28, 2020 - 16:26 EDT

Monitoring

Bandwidth has resolved the issue. We're now seeing functionality return to normal levels while we continue to monitor this incident.

Posted May 28, 2020 - 16:07 EDT

Update

Bandwidth continues to investigate intermittent outbound call failures at this time. All teams are actively engaged in the investigation.

Posted May 28, 2020 - 14:56 EDT

Update

Bandwidth continues to investigate intermittent outbound call failures at this time. All teams are actively engaged in the investigation.

Posted May 28, 2020 - 12:49 EDT

Update

Bandwidth continues to investigate intermittent outbound call failures at this time. All teams are actively engaged in the investigation.

Posted May 28, 2020 - 11:43 EDT

Investigating

Bandwidth is currently investigating intermittent API outbound call failures.

Posted May 28, 2020 - 11:18 EDT

This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).