Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

BW US Voice Network Impairment - JFK Datacenter

Incident Report for Bandwidth

Resolved

We’ve confirmed stability and we’re considering this incident resolved.

Posted Aug 21, 2025 - 13:50 EDT

Update

We’ve confirmed stability and we’re considering this incident resolved.

Posted Aug 21, 2025 - 13:49 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 21, 2025 - 11:54 EDT

Investigating

We're currently investigating an issue causing call set-up failures through our JFK datacenter affecting outbound traffic. Relevant teams are engaged.

Posted Aug 21, 2025 - 11:16 EDT

This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States, Hosted Signing Service - US).