Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

IP Network Maintenance in JFK Data Center
Scheduled Maintenance Report for Bandwidth
Completed
The scheduled maintenance has been completed.
Posted Dec 01, 2017 - 04:42 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 01, 2017 - 00:00 EST
Update
This event is being rescheduled to December 1.
Posted Nov 07, 2017 - 20:05 EST
Scheduled
Bandwidth will be performing IP Network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets served out of the JFK data center:

-120 - Portland, ME
-122 - Manchester, NH
-124 - Burlington, VT
-126 - Springfield, MA
-133 - Poughkeepsie, NY
-138 - Binghamton, NY
-220 - Pleasantville, NJ
-246 - Culpeper, VA
-250 - Lynchburg, VA
-254 - Charleston, WV
-256 - Clarksburg, WV
-322 - Youngstown, OH
-326 - Toledo, OH
-330 - Evansville, IN
-334 - Fort Wayne, IN
-354 - Madison, WI
-434 - Columbia, SC
-923 - Mansfield, OH
-927 - Harrisonburg, VA
-928 - Charlottesville, VA
-956 - Johnson City, TN
-974 - Rochester, NY

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

The following services will not be impacted during the maintenance:
-Emergency (911) voice calling
-SMS / MMS Messaging
-HTTP Voice / Messaging services
-Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted Nov 01, 2017 - 18:18 EDT
This scheduled maintenance affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States), and United States Local Market Status (120 - Portland, ME, 122 - Manchester, NH, 124 - Burlington, VT, 126 - Springfield, MA, 133 - Poughkeepsie, NY, 138 - Binghamton, NY, 220 - Pleasantville, NJ, 246 - Culpeper, VA, 250 - Lynchburg, VA, 254 - Charleston, WV, 256 - Clarksburg, WV, 322 - Youngstown, OH, 326 - Toledo, OH, 330 - Evansville, IN, 334 - Fort Wayne, IN, 354 - Madison, WI, 434 - Columbia, SC, 923 - Mansfield, OH, 927 - Harrisonburg, VA, 928 - Charlottesville, VA, 956 - Johnson City, TN, 974 - Rochester, NY).