Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

IP Network Maintenance in ATL Data Center
Scheduled Maintenance Report for Bandwidth
Completed
The scheduled maintenance has been completed.
Posted Jan 05, 2017 - 04:00 EST
Update
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 05, 2017 - 00:01 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 05, 2017 - 00:01 EST
Scheduled
Bandwidth will be performing IP Network maintenance in our ATL data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location.

During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center.

Voice-origination calls: We anticipate service disruption lasting approximately a minute for a small portion of origination footprint served out of ATL data center.

Voice-termination calls: We will return 503 and calls can be successfully setup over each customer's SBC in geo-redundant data center.

9-1-1 Calls: We will pro-actively reject calls from the ATL data center for the duration of this maintenance. Please ensure your systems are setup to fail-over any such calls to our geo-redundant location in DFW. Alternatively, customers can also send calls to our DFW data center as the primary choice.

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via bandwidth.com/support portal.
Posted Jan 04, 2017 - 23:45 EST
This scheduled maintenance affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States), and 9-1-1 Services (9-1-1 Call Routing Service).